I've never had a bad experience here. My first time was back in 2012 when I didn't know much about hair care, so I was a gets-a-haircut-once-a-year type of client and always jumped around and then was frustrated when I never felt listened to or ended up with something I didn't want. I started seeing Holly for her wedding services and haven't stopped since. She's taught me so much about hair health and helped me fade and blend out my 6+ year dark red without simply bleaching back to my natural strawberry blonde.
If you are looking for a place whose stylists will actually listen to you, will give realistic advise, and are interested in improving your overall experience- you have to visit Synergy.